Open source is our beating heart and it’s something that fuels our work and our culture. It’s where we began. It’s where we’ll always be. Our vision is to become the trusted open source data platform for everyone. We are a Cast of over 400 individuals (‘Crabs’) located across the globe. Why Crabs? Because we believe in thinking sideways. And right now, we’re looking for sideways-thinking CRM Engineer

Our long-term goals are exceptionally ambitious – to become the trusted open source data platform for everyone. That means our strategy and operations professionals have to be bold, creative and lateral thinkers, always happy to come at issues from sideways angles. And to take ownership of what they do.

Right now, we are looking for a CRM Engineer with the right blend of skills and lateral thinking approach to help us move forward.

As well as ensuring smooth day-to-day operation and project management, your role will include cross-functional collaboration. You will also help us to improve general efficiency and shape our broader future.

Who we are

So, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.

Our values

We want individuals who can embody our values of ownership, courage, and openness.

What does that mean in practice?

We take ownership of the problems we solve. What we do is about improving life for our customers, enabling them to meet their goals. So we own our decisions and mistakes. Sometimes that takes courage. But we don’t falter – we take on challenges with confidence. And right at our heart is openness. We’re always open to new ideas – from wherever and whoever they come.

About the Team

Being an integral part of the Sales Operations and Strategy function, the CRM team exists to support the Aiven organization by providing reliable, scalable, and intuitive technology platforms that help increase operational efficiency, grow and retain our customer base, and improve overall performance of our Go-to-Market teams. Primarily working on Salesforce and its related business systems, our goal is to consistently deliver value in the form of features and seamless cross-system integrations to our end users. We serve as the link between business and technology, gathering requirements from internal customers, designing the technical specifications, and executing on the delivery of solutions.

The Role

We are now looking for a CRM Engineer to take a shared responsibility for developing new and maintaining existing configuration and code-based solutions within our Salesforce instance, as well as integrations to other business systems. They will work closely with stakeholders from all lines of business (Sales, Marketing, Finance) and technical teams (Product, Security, Data Analytics) to develop solutions that support and improve Aiven’s day-to-day business operations.

What You'll Do:

• Work with business stakeholders to gather and analyze business requirements and transform those in technical specifications
• Design and develop custom applications, features and integrations within the Salesforce platform and its related business systems (e.g. CPQ, Sales Engagement and Data Enrichment platforms)
• Analyze and troubleshoot system issues and bugs
• Create and maintain technical documentation and end-user guides
• Collaborate with other technical resources across Aiven, such as Product Engineers, Security Operations Engineers and Data Engineers in the areas of cross-systems data flows.
• Proactively seek out ways to use Salesforce and other business systems in use to improve business processes and productivity, and make recommendations to support Aiven scaling at a rapid pace

What We're Looking For:

• 2+ years of experience in working in a Salesforce Developer role
• Business analysis and Salesforce project functional experience, including requirements gathering, creating solutions, and deploying those to end users
• Experience integrating Salesforce with other applications
• Experience using GitHub (or other version control software), CI/CD pipelines and Salesforce release management
• Good knowledge of Object-Oriented Programming principles as well as relational databases and data modeling
• Understanding of and experience with Salesforce Sales Cloud architecture and APIs
• Experience with Apex, Lightning Web Components and Salesforce Flows
• Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Considered a plus

• Experience with Apex Enterprise Patterns (FFLIB)
• Experience with reverse ETL and integration platform tools (e.g. Hightouch, Census)
• Experience working in an Agile environment
• Experience working at a B2B SaaS company
• Platform Developer 1 Certification

Don’t worry if your experience doesn’t line up perfectly – we still encourage everyone to apply! We believe in investing in our crabs’ professional growth.

Our Offer

If you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.

We invest in you

• Participate in Aiven’s equity plan.
• With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy.
• Get the equipment you need to set yourself up for success.
• Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more).
• Get holistic wellbeing support through our global Employee Assistance Program.

Make a difference at Aiven

• Contribute to open source projects that you find meaningful outside of work - and get paid for it! Our Plankton program recognizes extra work to the open source ecosystem for developers and non-developers alike.
• Use up to 5 days per year to volunteer for a good cause of your choice.
• Join one of our team member resource groups - empower yourself and others in missions that resonate with you.

What else?

• Your wellbeing matters: we provide extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
• We care about your learning! We provide Finnish Language lessons to help you settle in to your new environment
• Love breakfast? So do we! Join us at our monthly office breakfast
• We also have you covered by statutory accident insurance

Amazing! What’s next?

If you think Aiven is the place for you, send us your CV, and we’ll get in touch!

How to Recognise and Avoid Employment Scams

There has been a rise in fake job postings used by scammers to get personal information. Please familiarise yourself with the red flags of a potential scam.

Here at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.