B2X is a specialized Service Management Platform dedicated to transforming electronic hardware lifecycles from linear to circular. Our platform and solutions digitize post-sales services, elevating our clients' supply and service chains to unprecedented levels of integration and interaction with their partner network and customers. Additionally, our innovative carbon solutions empower companies to manage their hardware lifecycles towards carbon neutrality.

At the core of B2X's unique approach is our 4PL operating model, which integrates a global network of 200 service partners and 100 internal professionals across more than 30 countries. This network is orchestrated seamlessly by the B2X ONE IT platform.

We are searching for a Service Manager who is fluent in English and fluent in French.

This individual will play a crucial role in enhancing the service experience for our customers striving to achieve the highest levels of customer satisfaction across a wide range of diverse products.

We highly value individuals who are proactive, self-motivated learners, unafraid to seek answers independently. Independence is a highly valued trait within our teams, and we genuinely emphasize its significance.

The ideal candidate should possess self-assurance, an open-minded approach, and strong communication skills to communicate effectively both Clients and service’s operators.

If you believe these characteristics align with your own, we encourage you to explore our job opportunity and consider applying.

Your key responsibilities:

• Point of Contact for designated (external) B2B service partners including face to face meetings
• Managing WIP (Work In Progress) and understanding its fundamental role
• Identifying root causes of performance and quality problems - crafting effective resolutions to prevent recurrences
• Ensuring the efficient implementation of after-sales services for contracted products by daily KPI checks
• Striving to continuously improve processes
• Preparing and analyzing data – in depth analysis, creating solutions and follow-up actions
• Escalation of performance and/or quality problems to the regional operations team with proposed solutions and action
• Passionate for self-learning
• Contractual negotiation capacity
• Travelling availability

Your background:

• +2 years of experience in after-sales processes/customer support
• Nice to have: having worked for OEMs, GSM operators or repair service provider - ideally related to consumer electronics or e-mobility products
• MUST HAVE: Fluent French and English in verbal and written (at least on level B2)
• Problem solver with ability and practical experience to identify the real root cause of operational issues
• Proficient in Excel, nice to have experience in working with power BI
• Operational skills like careful listening, recognizing and addressing customer requirements, implementation of policies and standards, data processing, keeping up to date are needed

What we offer:

• This is partially remote position. The applicant must be able to travel frequently within France to support supplier and customer meetings as required
• High level of independence of planning your work
• Training on the job
• A versatile area of responsibility with which you are at the pulse of the company with the opportunity to influence crucial decisions
• A flexible, inclusive working environment
• A multi-cultural operating company
• An open-minded, positive and motivated environment with flat hierarchies and short decision paths
• The ability to work independently and responsibly and contribute your talents
• Colleagues which are more than happy to welcome you

Please submit your application in English