Business Operations Junior Manager

B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

The Role

Are you a dynamic and results-oriented professional with a passion for after-sales services and a proven track record in service delivery operations? We are seeking an experienced Regional Service Manager to lead and optimize service delivery for our contracted clients across Germany.

B2X is driven by a strong entrepreneurial “can do”-attitude and culture. Our DNA is data-driven, digital, and circular.

We are passionate about developing customized solutions and encourage diversity and teamwork to provide our clients with a unified approach.

If you have a vision for exceptional customer experience, operational excellence and innovation, you are a perfect fit for B2X.

Key Job Responsibilities:

• Oversee and optimize after-sales services in your region, setting and managing KPI targets to ensure excellence in service performance. Drive continuous improvement initiatives, conducting root cause analysis to resolve operational challenges and implementing measures to prevent recurrence. Develop and implement customer-specific service schemes, ensuring seamless collaboration between customers, suppliers, and internal stakeholders. Lead the implementation of new processes and procedures, ensuring alignment with local regulations and customer requirements. Foster and expand the service organization, including repair and logistics networks, while managing operational processes that meet both local and international standards.
  
• Escalate and resolve performance or quality issues with actionable solutions, ensuring all stakeholders are aligned on goals and expectations.
• Produce and present regular status and KPI reports to customers and senior management, highlighting key achievements and improvement opportunities.
• Plan, coordinate, and monitor service functions, including staging, configuration, logistics, and repairs, to meet customer expectations.
• Act as the central point of contact for repair service partners, customer organizations, and internal teams such as supply chain management, technical repair management, and operations control.

The Person

We are looking for an ambitious individual with the right attitude and work ethic to help us move the business forward. The right candidate will be enthusiastic about driving and leading changes, will enjoy and believe in working with others to achieve and deliver outstanding results, forward thinking and innovation will be passionate about finding and developing new solutions.

• 3+ years of experience in service operations, with demonstrated expertise in field service, repair service and or contact center service delivery.
• Exceptional communication skills with both native German and fluent English (written and verbal).
• In-depth knowledge of after-sales processes, ideally with exposure to e-mobility products, IoT devices, or similar industries (OEMs, carriers, or service providers).
• Proficiency in continuous improvement methodologies (e.g., Six Sigma, Lean, DMAIC) with a proven ability to identify root causes and implement lasting solutions.
• Experience in defining, documenting, and driving complex processes to align stakeholders across diverse teams.
• Strong relationship-building skills, with the ability to foster trust and collaboration across internal and external stakeholders.
• Strategic thinker with a track record of process improvement and operational efficiency.
• Results-oriented professional who thrives under pressure and manages multiple complex tasks effectively.
• Adept problem-solver with excellent cross-cultural communication skills, ideally with experience in working with international teams.
• Highly adaptable and resilient, embracing change and driving innovation in a dynamic business environment.
• Proven team player, capable of motivating and leading teams to achieve ambitious goals.
  

Location

This position is primarily home-office based within Germany. However, if you are located near our offices in Munich or Cologne, you are welcome to use the office as much or as little as you prefer. Regular travel to meet with suppliers and customers will also be required.

What we offer:

• A pivotal role that places you at the heart of our organization, with significant influence on key business decisions.
• A flexible and inclusive working environment that values diversity and innovation.
• Opportunities to collaborate with a multicultural team in a global operating company.
• A positive and motivated atmosphere with flat hierarchies and streamlined decision-making processes.
• The chance to contribute your expertise independently and shape the future of our service operations.
• A supportive team of colleagues who value and welcome your ideas and contributions.
  

Kindly submit your application in English