Junior Service Manager (UK / PL) - m/f/d

About B2X

B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

The Role

We are seeking a dynamic Junior Service Manager (UK / PL) fluent in English and German language, to enhance our customer service experience and ensure outstanding satisfaction across our diverse product portfolio. We welcome applications from candidates based in Poland, or the United Kingdom.

Key Value: At B2X autonomy and collaboration are at the heart of our culture. We empower our teams to take ownership of their work while supporting one another to achieve shared goals. If you thrive in a role where your initiative directly impacts customer success, this opportunity is for you!

Key Job Responsibilities:

• Ensuring the efficient implementation of after-sales services for contracted products by daily KPI checks
• Point of Contact for designated service partners
• Supporting Regional Service Manager in daily operations
• Preparing and analyzing data – in depth analysis
• Execution of defined improvement measures and regular performance reviews, including root cause identification and effective resolution to prevent recurrence.
• Escalation of performance and/or quality problems to the regional operations team with proposed solutions and actions
• Voice of the consumer tickets analysis and response for specific cases

Your Profile:

The candidate ideally based in Poland or United Kingdom.

Your background:

• University degree or a comparable commercial experience
• Knowledge of after sales processes, ideally with experience of e-mobility products and or IOT devices, having worked for OEM, carrier, operator or repair service provider.
• Proven ability and skills to identify the real root cause of operational issues
• Hands-on knowledge of continuous improvement (CI) tools such as DMAIC, Six Signa, lean or similar.
• Fluent in English and German verbal and written.
• Proven ability to define and document complex processes to ensure all stakeholders have a clear understanding of what is expected and how to act.

Personal attributes:

• Proven ability to develop and foster key business relationships
• Skilled at developing strategies and plans that support continuous process improvement
• Results oriented with a proven ability to effectively manage multiple diverse tasks and assignments of varying complexity while under time constraints
• Solid influencing, collaboration and creative problem solving skills to meet the diverse needs of business stakeholders
• Aptitude for working with minimal direction while effectively responding to emerging issues and opportunities
• Ability to remain flexible and adaptable to company’s culture and constant evolution
• High degree of initiative
• Excellent organizational and self-management skills
• Cross-cultural communication skills and willingness to work in virtual teams
  Strong team player
• Candidate with experience of working with Chinese customers will be an advantage

Location:

• This a Home office-based position, and able to travel frequently to support supplier and customer meetings as and when required.
  

What we offer:

• A versatile area of responsibility with which you are at the pulse of the company with the opportunity to influence crucial decisions
  
• A flexible inclusive working environment
  
• A multi-cultural operating company
  
• An open-minded, positive and motivated environment with flat hierarchies and short decision paths
  
• The ability to work independently and responsibly and contribute your talents
  
• Colleagues which are more than happy to welcome you

How to apply:

Submit your CV in English outlining how your skills align with this role