Service Manager (Germany) - m/f/d

The Role

If you’re looking for the next big step in your career and want to grow into a management position, this role is a great opportunity.

Germany represents a key market for B2X and as business growth has accelerated significantly, we need someone looking for the next step in their career journey.

You are a hands-on person, Curious and always looking at business impact and how to improve performance. A forward thinker, innovator that can help shape the future.

As our Service Manager Germany, you’ll take on real responsibility and lead the operational performance of our service and logistics partners across Germany. You’ll be the main link between B2X, our partners, and our customers.

A key role shaping processes, supporting partners, solving challenges, and helping drive improvements across the different business verticals.

This position is ideal for someone who already has hands on experience in operations or partner management and is now ready to take the next step into a more leadership focused possition. You’ll enjoy a lot of independence, home-office flexibility, and the chance to build your management skills through hands-on work and direct ownership.

Your Responsibilities

• Support and manage service & logistics partners in Germany
• Supporting role for service contracts and operational agreements
• Monitor, maintain and improve KPIs and SLAs
• Manage escalations and own solutions ensuring business engagement where needed
• Ensure a Continuous Improvement mindset aimed at innovating and maintaining a market leading operation and performance
• Conduct on-site partner visits for audits, reviews, and coaching
• Act as the main contact point for customers and service providers
  

Your Profile

• A completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, Logistics or a similar area
• Experience in service operations, warehousing & Logistics partner management, or a related field — you’re now ready for the next step
• A proactive, solution-focused mindset
• Strong communication and organizational skills
• Motivation to grow into a leadership role and take ownership
• Fluent German Level C + English (additional European languages welcome)
• Willingness to travel within Germany and Europe on a regular basis
  

What We Offer

• A meaningful step into management with real responsibility from day one
• A dynamic, international environment that supports growth and development
• A flexible, home-office friendly setup
• Exposure to major international companies and service partners
• Professional development opportunities and long-term career potential
• A supportive team, short decision-making paths, and space to make an impact
  

About B2X

B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

How to apply:

Send your CV in English and let us know why you're ready for this next step into management.