Career Opportunities at Earlybird Portfolio Companies

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Customer Success Associate

CARTO

CARTO

Customer Service, Sales & Business Development
Mexico City, Mexico
Posted on Tuesday, May 7, 2024
Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more.
With an exceptionally diverse team of 190 people spread across the US and Europe, CARTO (backed by Accel Partners, Salesforce Ventures, Earlybird Ventures, and Kibo Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software.
CARTO with its new CARTO 3 platform has built the most advanced location intelligence platform which connects directly to the most used Data Warehouses in the industry such as Google’s BigQuery, Amazon Redshift, Snowflake and Databricks; thus, allowing our partners and customers to do location intelligence and geospatial analysis directly where their data lives opening limitless possibilities for their businesses.
To continue this growth, the customer success team is looking for a Customer Success Associate to provide the best experience to our CARTO customers.
CARTO is seeking a motivated and detail-oriented Customer Success Associate with expertise in Geographic Information Systems (GIS) to join our growing Customer Success team. As a Customer Success Associate, you will play a key role in supporting our Digital customers' success by providing assistance and training on the use of the CARTO platform.
Location: Remote

Responsibilities:

  • Assist in the onboarding process for new CARTO (Digital) customers, providing timely guidance on platform features and best practices.
  • Serve as a first point of contact for customer inquiries, providing timely and effective assistance, primarily via email but also on virtual meetings.
  • Make recommendations for solutions related to data visualization, spatial analysis, and map creation using CARTO's platform.
  • Curate a collection of educational materials, tutorials, and documentation to help (Digital) customers, at critical points in their journey.
  • Build and maintain relationships with assigned customers, seeking to understand and document their business needs, goals, and challenges.
  • Gather feedback from customers on their experiences with CARTO's products and services, identifying areas for improvement and enhancement.
  • Coordinate with internal teams and resources to ensure successful implementation and deployment of CARTO solutions for customers.
  • Stay informed about industry trends, GIS technology advancements, and best practices in customer success and support.
  • Coordinate office hours and manage communication to and from the (Digital) segment of customers.
  • Collaborate with Account Managers for the renewal and expansion of (Digital) accounts.

Qualifications:

  • Bachelor's degree in Geography, GIS, Environmental Science, Computer Science, or a related field.
  • Strong knowledge of Geographic Information Systems (GIS) principles, concepts, and applications.
  • Proficiency in SQL and experience working with large datasets and complex queries.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
  • Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into understandable insights and recommendations.
  • Proactive mindset with a willingness to learn new technologies and stay updated on industry trends.
  • Prior experience in customer success, technical support, or related fields is a plus.
  • Familiarity with CARTO's platform or other GIS software is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Remote work flexibility.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive work environment.
To learn more about us, please visit our blog or follow us on Twitter (@carto) or Instagram (@cartohq). Not the right job for you? Take a look at the rest of our openings at carto.com/careers