Senior Account Manager
CARTO
What you will achieve
- Successfully renew over 85% of the contracts within the assigned book of business on a quarterly basis using outstanding negotiation skills.
- Successfully upsell and expand over 25% within the assigned book of business on a quarterly basis.
- Ability to navigate complex organizations and procurement processes. Forecast accurately growth and retention metrics and close track of key account metrics.
- Maintain an excellent and thorough knowledge of our products and services and how these can bring value to our clients.
- Gain a good understanding of the client’s business, needs, expectations, and requirements.
- Manage and cultivate positive relationships to successfully retain and grow clients.
- Deliver results through managing other teams involved in the client’s success.
- Educate and engage key contacts at the customer to ensure the customer is getting maximum value from their relationship with CARTO.
- Provide feedback to our Product and other teams to help inform future directions in our product development.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
What you need to thrive
- 5+ years of experience in software sales, account management, or renewals manager capacity for a SaaS, data, or cloud product preferably focused on the data analytics or geospatial space.
- A sharp, analytical mind, and a track record of building strong, functional relationships with clients. You are detailed and results-oriented with the ability to prioritize, plan, and execute a range of key activities.
- Collaborative mindset and eagerness to thrive in a flexible, fluid operating environment
- Persistence in exploring and uncovering the business needs of key clients.
- Top-notch communication skills in English and Spanish, with the ability to convey the value of CARTO to our clients. Additional languages are a plus.
- Demonstrated track record of negotiation skills with a special focus on closing
- Experience doing business in multiple countries is a plus.
- Most of all, you are optimistic, data-driven, smart, and eager to learn!
- Affinity towards working in a fast-paced, dynamic and challenging environment.
What we offer
- Competitive compensation.
- Access to our employee stock options plan.
- Flexible work hours in a focused but casual environment.
- Excellent benefits, including 100% medical, dental, and vision coverage for employees.
- Education stipend
- Monthly work from home allowance
- 401(k), with an annual match of up to $3000 (1-year vesting)
- Growth prospects at a truly welcoming, multicultural and multilingual company.
- A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.