Principal Support Engineer (R-18319)
Eyeota
Customer Service
Florida, USA · Jacksonville, FL, USA
Posted on Jan 8, 2026
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Key Responsibilities:
- Lead Production Operations for a large enterprise platform running in GCP.
- Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
- Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
- Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
- Provide on-call support for any customer impacting Severity 1 or 2 incidents.
- Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
- Become an application SME and guide other team members in the platform functionalities.
- Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
- Learn new technologies to support the platform, as it evolves based on the organization technology goals.
Key Requirements:
- 8+ years of experience providing application support in a quick paced environment.
- Experience with cloud computing platforms (Preferably GCP)
- Strong analytical and problem-solving skills
- Solid understanding of ITSM Fundamentals.
- Ability to quickly learn new technologies.
- Experience in providing technology support for platforms running in GCP.
- Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
- Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
- Good understanding on Data Caching technologies and Containerization in GCP.
- Exposure to ITMS tools such as ServiceNow, xMatters.
Nice to have:
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
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