Enterprise Client Success Director (R-18914)
Eyeota
Customer Service
England, UK · London, UK
Posted on Apr 14, 2026
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We’re looking for a Senior Client Success Director to lead and grow some of D&B’s most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you’ll bring the full breadth of D&B’s capabilities—data, insights, innovation, and service excellence—to help clients unlock value and achieve their strategic goals.
Key Responsibilities
- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long‑term satisfaction with D&B solutions while driving footprint growth and supporting renewal success
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross‑functional post‑sales teams to deliver all contracted services
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision‑making and ensuring measurable business outcomes through tailored D&B value plans
- Independently manage and expand senior‑level client relationships through regular face‑to‑face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams
- Lead and deliver structured service reviews—preferably in person—to evaluate solution adoption, progress key initiatives, and assess overall client sentiment
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies
- Shape future service engagement plans, including retention strategies, value‑driven initiatives, expansion opportunities, and risk mitigation programs
- Develop specialist knowledge of clients’ industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B’s offerings
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
Essential skills & qualifications
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client‑centric, with strong service and project management capabilities
- Self‑starter with an ownership mindset—proactive, curious, and committed to problem‑solving and delivering measurable outcomes
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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