👋🏻 Hi, we are FintechOS! We are the global leader in fintech enablement, dedicated to democratizing fintech innovation for all companies. Our platform simplifies and expedites the launch, servicing, and expansion of financial products and services, enabling businesses to realize value up to ten times faster than traditional methods.

Unlike conventional financial technologies, FintechOS liberates data from the core, empowering the creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures.

We take pride in not only our exceptional platform but also our diverse and experienced tech team.

About the role:

As the Head of PMO at FintechOS, you will be responsible for leading the Project Management Office (PMO) and overseeing the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization.

You will report to the COO/SVP of Customer Operation and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of the fintech industry.

What you’ll do:

• Provide strategic direction and leadership for the PMO, ensuring alignment with organizational goals and objectives.
• Establish and maintain project governance frameworks, processes, and standards to ensure consistent and effective project delivery.
• Oversee the management of the project portfolio, including prioritization, resource allocation, and risk management.
• Build and maintain strong relationships with key stakeholders, including executives, project sponsors, and team members.
• Allocate resources effectively to support project delivery, including staffing, budgeting, and procurement.
• Implement performance metrics and KPIs to monitor project progress, identify issues, and drive continuous improvement.
• Proactively identify and mitigate project risks, ensuring that potential issues are addressed in a timely manner.
• Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
• Lead change management initiatives to ensure successful adoption of new processes, tools, and technologies.
• Mentor and develop the PMO team members, fostering a culture of collaboration, innovation, and continuous learning.

What you’ll need

• Excellent understanding and expertise in software deployment, integration & transformation project management.
• Proven expertise in creating and deploying customer engagement frameworks to manage multi-regional, multi-customer program portfolios.
• Proven expertise in integrating customer service & support management into multi-year transformation programs that span across multiple streams with different timelines.
• Previous P&L management and accountability at the software & services operations departmental level, including optimizing resource allocation, bench management & subcontractors.
• Bachelor's degree in engineering/technology or Business Administration. Master's degree preferred.
• Project Management Professional (PMP) certification or equivalent preferred.
• Minimum of 10 years of experience in project management, with at least 5 years in a leadership role.
• Proven track record of successfully managing complex projects and project portfolios in the fintech or financial services industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience with project management tools and software.

Our Culture

• We are a highly motivated team tackling a significant technical challenge in one of the largest industries globally.
• At FintechOS, we are committed to fostering a diverse and inclusive environment where all talented individuals feel valued and empowered to do their best work.
• We prioritize equality and celebrate diversity across race, gender, sexual orientation, religion, ethnicity, national origin, and other unique characteristics.

Quick Facts

• We are a venture-backed business co-headquartered in New York and London.
• Our international client base includes prestigious companies such as Groupe Société Générale, Admiral Group, and BPCE Oney, as well as innovative players like Vibrant, eMag, and Howden.
• Our partners encompass niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC.