A little bit about Flanks 🚀

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place. 💼💡

Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we’re growing fast, and we’re not stopping anytime soon! 📈🔥

What we stand for:

• People First 🤝 – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
• Keep Growing 🌱 – as the company grows, so should you. We’re all about personal and professional development here.
• Think Twice, Act Once 🧠💭 – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨

About the role 💼

As a Junior Custodian Relationship Manager (CRM), you will play a key role in ensuring that custodian data connections (“credentials” or “data feeds”) are activated on time and maintained with high quality standards. You’ll liaise with custodian contacts (often in French and English), track activation processes, perform basic data checks, and support the team in scaling our custodian network.

This is an entry-level position designed to grow into a specialised career path within Flanks, combining relationship management, technical coordination, and process optimisation.

What you'll do 🛠️

Here’s what you can expect to work on:

• Custodian Communication: Manage day-to-day communications with custodian contacts in French and English (and some Spanish is a plus), ensuring timely responses and escalation when needed.
  
  
• Credential Activation: Execute activation checklists, record progress in internal tools (e.g., JIRA, Pipedrive and more), and track lead times to ensure data feeds go live within deadlines.
  
  
• Data Quality Checks: Perform basic validation of custodian data (format, completeness, minimum required fields) and escalate discrepancies.
  
  
• Process Discipline: Follow established workflows, document evidence, and ensure compliance with internal SLAs and traceability requirements.
  
  
• Collaboration: Coordinate with internal teams (Customer Success, Tech, Product) to resolve issues and support smooth integrations.
  

What we'd love to see 😍

• 0–2 years of professional experience in operations, customer support, or relationship management.
  
• Excellent communication skills in French and English (both written and spoken).
  
• Strong organisational and time-management skills; ability to manage multiple tasks with attention to detail.
  
• Comfortable working with structured processes, templates, and ticketing/task management tools.
  
• Analytical mindset with the ability to spot errors or inconsistencies in data.
• Language Proficiency: Professional proficiency in both Spanish and English to collaborate effectively in our bilingual environment 🗣️.

If this sounds like you, don’t worry if you don’t check every single box—we’ll support your growth along the way. 🚀🙌

What we offer 🎁

A full-time, permanent contract. 📃

We offer what we think is fair compensation.

A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. 🏙️✨

Flexible working hours and hybrid work options. ⏰

Paid day off on your birthday. 🎂🎉

Weekly fresh fruit, coffee, and tea on tap. 🍎🍵

Friday happy hours after our all-hands meetings (totally optional, of course!). 🍻🥳

Team-building events to bond and have fun. 🎈🤝

Health insurance and flexible compensation with Alan. 🏥💸

A digital canteen, thanks to Nora Real Food, subsidised at 50%. 🍽️😋

A yearly training budget to keep growing. 📚📈

The hiring process ⚙️

1. Send us your CV, cover letter, etc. 📧
2. You’ll have a chat with our People Operations Specialist, Nicolás Guilarte. 💬
3. A meeting with our Customer Success Manager, Esteban Jasbon
   
4. A technical discussion meeting with some of Flanks team members.
5. Any extra meetings you (or we) might need to iron out any questions. 🤔
6. We send you an offer! 💌

We aim to keep things moving fast—ideally wrapping things up in one to four weeks. ⏳💨

If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter. ✉️🤗

At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. 🌈💼

Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. 💙

Department

Revenue

Locations

Barcelona Office

Remote status

Hybrid

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