The position
As a Customer Support Specialist, you will be working onsite in our centrally located Berlin office.
As part of this role, you will:
- Join our team of Customer Support Specialists and have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city, and maintain existing relationships in the UK, Germany, France, Italy, and Spain!
- Front-line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
- Proactively communicating to go above and beyond for our first customers in a new city
- Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them, ensuring our customers have a smooth resolution when it comes to technical bugs
- Ensuring all transactions through the app are smooth sailing by reviewing all orders, whilst improving these processes for scaling
- Analyze Hive customer processes to identify improvement opportunities, drive their implementation, and scale them globally.
- Be the voice of customers with the product and tech team, and work closely with these teams to design new processes as Hive evolves and grows.