As a Customer Support Specialist, you will be working onsite in our centrally located Berlin office.

As part of this role, you will:

• Join our team of Customer Support Specialists and have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city, and maintain existing relationships in the UK, Germany, France, Italy, and Spain!
• Front-line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
• Proactively communicating to go above and beyond for our first customers in a new city
• Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them, ensuring our customers have a smooth resolution when it comes to technical bugs
• Ensuring all transactions through the app are smooth sailing by reviewing all orders, whilst improving these processes for scaling
• Analyze Hive customer processes to identify improvement opportunities, drive their implementation, and scale them globally.
• Be the voice of customers with the product and tech team, and work closely with these teams to design new processes as Hive evolves and grows.

• Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
• 1-3 years experience, customer-related experience is a plus
• Relentless drive and hands-on entrepreneurial mentality
• Experience in being part of technical projects is a plus
• Experience in designing, building, and executing new processes
• Clear, professional, and informative written and verbal communication style
• Excellent organization, time management, and prioritization skills
• Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
• Fluent in English and at least one of the following languages (minimum C1): German, Italian, French

• Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
• Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget
• We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, London & Madrid, and join regular team events such as off-sites