The position
In this role, you’ll be responsible for leading our design team and taking full ownership of our product, user, and brand experience — impacting hundreds of merchants and millions of end customers. As the design leader, you will champion design success and clearly convey its vision internally and externally. You will create and enforce processes to realize our vision, utilizing design as a strategic advantage. This role reports directly to the Chief Product Officer.
What you'll be responsible for
- Shipping high-quality product: In the end, what matters is what our customers are using on a day-to-day basis. Collaborate with and establish the right process flows with the product managers, designers, and engineers across our three cross-functional teams to integrate design into all phases of product development, in close alignment with our VP Engineering and CPO
- Shaping the Design team: Lead and manage the design team of four, providing mentorship, coaching, and fostering a high-performing environment, building the leading multi-product offering in its space. Impact the experience of hundreds of commerce brands and millions of end customers across our merchant facing product (”Hive App”), our end customer offering (”Customer Portal” and “Delivery Promise”), as well as our Warehouse Management Software
- Raising and setting the quality bar: We deeply care about well crafted experiences and its impact on our customers, employees, and the business. We want to always be proud of what we ship. Take Hive to the next level in terms of user experience, visual design, and our brand
- Oversee, improve, and iterate the entire design process, from concept to what's shipped to customers, ensuring consistency and excellence in what we’re doing
- Iterate our design principles and standards, ensuring a seamless user experience across all products
- Develop and implement a cohesive design strategy aligned with Hive's vision and goals
- Manage design resources, including hiring, budgeting, and vendor relationships
- Collaborate cross-functionally to ensure cohesive and integrated design solutions across all touchpoints