If you are excited to shape Hive’s growth in the UK and disrupt an industry - apply!

As Junior Account manager, you will be working with our UK customers, based in our centrally located London office. As part of this role, you will:

• Consult our e-commerce brand customers on their growth journey, discover optimization levers, or prepare new product launches and market entries
• Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
• Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
• Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
• Join an international account management team across UK and EU, and help some of the world’s fastest growing direct-to-consumer brands with their international expansion

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Entrepreneurial spirit to build a fast growing VC-backed company in a new market and reshape the logistics industry.
• Excellent communication skills and a customer-centric mindset
• Strong analytical as well as empathic abilities to leverage in your communication towards customers
• You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders - from logistics to tech
• min. 1-2 years of professional experience in B2B account management, customer success, sales or business development

• Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan & DHL before. We believe in a culture of trust, collaboration, empowerment and constructive feedback in a positive and inspiring work atmosphere
• Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.
• We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• There's more! Enjoy flexible working hours, free drinks and snacks in our office in Berlin, Paris, Milan & Madrid and join regular team events such as off-sites and workcations

We provide logistics made for tomorrow.

Better e-commerce operations — fast, transparent, and affordable.
Hive’s mission is to enable merchants to grow by democratizing access to great operations. Hive is the operational brain for D2C brands, taking on order fulfillment, shipping, returns, and more for a wide range of companies and product categories. We help enable fast-growing brands such as Ela Mo and Holy Energy to grow.

Backed by acclaimed global investors including Tiger Global, EarlyBird, Picus Capital, Amplifier, and Activant, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Paris, Milan, Madrid and London.

Hive is the operations partner of the future
We question the conventional way of doing things and aim to push boundaries in all areas. Hive focuses on changing the way e-commerce fulfillment is done and strives to become the #1 end-to-end operations partner for e-commerce brands globally. We do this by giving them access to fast, flexible, and smooth operations and by creating a top-notch customer experience. By changing the status quo, we also rethink the impact of e-commerce operations on our environment. As a result, we aim to build carbon-neutral fulfillment operations and aim towards creating sustainable solutions in the logistics field.

At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.