Career Opportunities at Earlybird Portfolio Companies

Are you seeking a new challenge at a growing startup where you can truly make a difference, take ownership, help build a function and change the world of tomorrow for the better? Below you'll find open jobs from the entire #EBVCGang. We are also hiring at Earlybird! If you want to work with us, please send us your application.

Customer Operations Specialist (f/m/d)



Customer Service, Operations
Berlin, Germany
Posted on Monday, June 24, 2024
The position
Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.
The Customer Operations team’s goal is to improve our customer experience. We do this, for example, by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.
Additionally, we investigate systemic complex issues, create automated processes for them and develop recommendations for the product and tech teams to integrate them into the Hive App.

Interested? Here’s what you can expect:

  • A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
  • Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
  • Get stuck into the analysis of Hive’s processes to identify improvement opportunities
  • Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
  • A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
  • Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving
If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!
Your profile
We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

  • Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
  • 1 to 2 years of experience in project management roles
  • Experience in designing, building, and executing new processes and being part of technical projects
  • Clear, professional, and informative written and verbal communication style
  • Excellent attention to detail, organization, time management, and prioritization skills
  • Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
  • Relentless drive and hands-on entrepreneurial mentality
  • High-level proficiency in Excel, SQL, and other sources. Coding is a plus
  • Customer-related experience is a plus
  • Fluent in English and one other language, either German, Spanish, Italian, or French
Our offering
  • Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
  • Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
  • You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
  • We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget
  • We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
  • There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, and Madrid, and join regular team events such as off-sites
About us
We make better commerce operations for everyone.
Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe.
Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London.

At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.