If you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you!

As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin. As part of this role, you will:

• Empathetically manage and develop a team of 3+ Operations Managers across 4 int. markets (Italy, Spain, Poland & UK)

• You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance

• Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction

• Delight Hive’s customers by creating solutions for operational challenges

• Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development

• You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations

You’ll be in charge of building and strengthening Hive’s partner-operations team! You ensure our customer’s happiness by closely managing KPIs, cost, and SLAs are met with business partners & suppliers. This position has significant degrees of freedom to shape the vision of Hive’s 3PL partner program. Our Hive & the world is your stage!

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• You are eager to shape Hive’s operations and change the status quo of how we ensure customer happiness

• Previous experience in managing teams in (fulfillment) operations is a must - 5S should ring a bell for you

• You are a passionate leader who enjoys coaching and developing your team

• You have a proven track record in leading diverse (remote) teams

• You base your decisions on data, SQL is a plus, Excel is a must for cost analysis

• You have an entrepreneurial spirit and a hands-on mentality - if there are no SOPs you build them

• Curiosity to deep-dive 3PL supplier relations, e-commerce operations, and a knack for software applications

• Excellent communication and relationship management skills - negotiation skills are a plus

The role of Team Lead Operations (Fulfillment) at Hive offers you to leverage your leadership skills in a diverse team & across 4 country markets. You will be able to create and leverage business relationships with our 3PL partners. You’ll become an expert at analyzing profit and loss statements and dive into operational KPIs. You will also have the possibility to join our expansion team in launching new fulfillment centers. Please note that this position is onsite first.

• Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan & DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
• Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.
• We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• There's more! Enjoy flexible working hours, free drinks, and snacks in our offices in Berlin, Paris, Milan, London & Madrid and join regular team events such as off-sites and workcations