If you are excited about growing with Hive and love operations, this might be the right position for you!

As an Operations Analyst, you will be working on the Customer Operations team based in the Berlin office. You have scope to grow in the Customer Operations team and learn how to build processes. As part of this role, you will have:

• A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering

• Analyze sales data to identify trends, opportunities, and areas for improvement, provide insights into process gaps

• Get stuck into the analysis of Hive’s processes to identify improvement opportunities

• Create and maintain operational dashboards for key stakeholders,, monitor key performance indicators ( KPIs ), and provide regular updates.

• Clear and fast response to the operational teams in busy times and peak periods, supporting our Operations team across Europe and the UK

• Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution

• A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation

• Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring.

• Collaborate with the Central Operations team and ensure clean data availability.

• Support the process engineers while driving change management with thorough documentation

• Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

• Be ahead of trends in the logistics industry and apply them to daily operations at Hive.

The role of an operations analyst is a fundamental toolkit for developing your numerical skill set and building up on your operational knowledge in helping e-commerce brands with their operations.

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Enthusiasm to build an early-stage VC-backed company and reshape the logistics industry

• Relentless drive and hands-on entrepreneurial mentality

• Proficient with SQL and comfortable with using G-Sheets/Excel. Coding is a plus

• Experience in designing, building, and executing new processes and being part of technical projects

• Clear, professional, and informative written and verbal communication style

• Excellent attention to detail, organization, time management, and prioritization skills

• Entrepreneurial spirit with a proactive and hands-on mentality

• Curiosity to dive deeper in to e-commerce operations and understand customer pain points

• Excellent communication skills and a customer-centric mindset

• Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity

• Fluent in English and one other language, either German, Spanish, Italian, or French

• Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
• Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We support your well-being. Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget
• We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
• There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, London, and Madrid, and join regular team events such as off-sites