The position

Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.

The Customer Operations team’s goal is to improve our customer experience and drive operational excellence. We do this by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.

You'll be at the heart of problem-solving, diving into challenges, uncovering insights, and shaping data-driven recommendations that empower our product and tech teams. Beyond solving immediate issues, you’ll delve into complex systemic issues, automate solutions, and deliver impactful strategies ready for integration into the Hive App.

Interested? Here’s what you can expect:

• A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
• Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
• Get stuck into the analysis of Hive’s processes to identify improvement opportunities
• Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
• A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
• Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
• Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)
• Exceptional analytical and quantitative problem-solving skills
• Clear, professional, and informative written and verbal communication style
• Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus
• Excellent attention to detail, organization, time management, and prioritization skills
• Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
• Relentless drive and hands-on entrepreneurial mentality
• Basic knowledge of Excel, SQL, and other sources. Coding is a plus
• Customer-related experience is a plus

Our offering

• Be part of the Hive.
  Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. At Hive, we foster a culture of trust, collaboration, and constructive feedback—where people are empowered to grow and make a real impact.
• Make your mark.
  Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You’ll work on exciting challenges from Day 1 and grow alongside Hive as we expand across Europe.
• Competitive Compensation.
  
• Duration.
  6 months contract with promotion and full-time opportunities based on performance
• Tools to thrive
  You'll receive a MacBook and the tools that suit your working style best.
• Office perks & team events.
  Free drinks and snacks in our offices, and regular team events—including workations that bring the entire Hive team together.

About us