KYC Senior Specialist - fluent French or German

(Location: Hybrid / Madrid)

About the opportunity

We are looking for an experienced Specialist in Know-Your-Customer (KYC) to join our growing KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC, handle more complex cases, and ensure an optimal user experience.

In KYC, our goal is to lead and shape the industry by fostering a culture of compliance within N26 that is trusted by authorities, customers, and shareholders. The significance of this role cannot be overstated in achieving our overarching objective. For that purpose, your expertise in KYC is fundamental. Particularly in Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) for High-Risk Customers (HRC) and Politically Exposed Persons (PEP), will be instrumental for your success in this position.

In your next challenge, you will:

• Use your In-depth knowledge of regulatory requirements and industry best practices related to EDD and ODD processes. Bring your familiarity with HRC (High-Risk Customers) and PEP (Politically Exposed Persons) due diligence procedures.
• Demonstrate your analytical and investigative skills to assess and mitigate risks associated with complex customer profiles. Showcasing your ability to interpret and analyse financial statements, transactions, and other relevant data to make informed decisions.
• Showcase your proficiency in using KYC tools, platforms, and software for efficient processing and management of EDD and ODD cases.
• Display a focus for compliance with your comprehensive understanding of local regulatory requirements related to KYC, AML (Anti-Money Laundering), and CTF (Counter-Terrorist Financing).
• Exhibit outstanding team Collaboration, working collaboratively in a multicultural and fast paced team environment, providing guidance and support to junior and seasoned team members alike. Willingness to share knowledge and contribute to the continuous improvement of KYC processes.
• Demonstrate a high level of Problem-Solving skills, by continuously proving the ability to identify and solve complex problems independently.
• Embrace our Customer-Centric Approach, focusing on enhancing the user experience for our customers undergoing the KYC process, balancing compliance requirements with a seamless and user-friendly approach.
• Be exposed to a fast paced environment, where flexibility and adaptation are key to the evolving regulatory landscapes, and changes in the organisation's priorities. Also, demonstrating openness to learning and incorporating new methodologies and technologies into the KYC workflow.

What you’ll need to be successful

Background:

• Hands-on experience in KYC, with a specific focus on Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD).
• Previous experience in similar fast paced Finance and Banking companies is desired, but not mandatory.
• Proven track record of managing and resolving complex KYC cases efficiently.

Skills:

• Excellent hands-on knowledge of KYC and banking regulations
• Proactive and detail-oriented with the ability to maintain a positive mindset and excel under pressure
• Strong analytical and quantitative skills, with the capability to independently generate insights
• Fluency in both English and either French or German language
• Exceptional interpersonal and communication skills, with proven experience in supporting stakeholders through complex situations

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.