Solution Architect (all genders)
NFON
IT
Prishtina
Solution Architect (all genders)
Your new role
The Solution Architect (all genders) transforms requirements and strategic objectives into technically feasible, scalable, and maintainable solutions. The role spans multiple systems and teams and ensures architectural consistency, technical feasibility, and successful implementation of complex initiatives.
The work you‘ll do
- Design, plan, and guide scalable cross-functional solutions for our cloud-based telephony platform, defining system responsibilities, boundaries, interactions, and implementation approaches.
- Work closely with stakeholders to understand goals, requirements, constraints, and strategic objectives, ensuring architectural consistency across the platform.
- Identify technical risks, unknowns, and dependencies, using prototypes or feasibility studies where appropriate.
- Define work packages and support effort estimation, timeline planning, milestone definition, and technical decision-making.
- Act as the technical lead throughout implementation, coordinating stakeholders and supporting teams in resolving architectural challenges.
- Ensure solutions remain maintainable, scalable, and aligned with the long-term evolution and modernization of the platform.
- Support strategic engineering initiatives by driving architectural improvements, technical modernization, and sustainable long-term solutions.
The qualifications you need
- A strong technical foundation, ideally with hands-on experience as a software developer.
- Strong understanding of software architecture and system integration.
- Familiarity with internet-based voice communication systems and telephony protocols is a plus (e.g. cloud-based telephony, digital voice technologies).
- Experience working in agile environments - you bring a collaborative, solution-focused mindset and may have even worked as a Product Owner before.
- Strong communication and collaboration skills - you’re comfortable navigating technical and non-technical discussions across teams.
- A self-organized, proactive approach and a genuine interest in solving a variety of challenges.
- Experience using project management and documentation tools such as Jira and Confluence (or similar platforms).
- Fluency in English (German is a plus but not mandatory).
What we can offer you
- Enjoy a fair and appropriate salary.
- Comprehensive health insurance coverage for you and your family.
- Professional & confidential mental health support (powered by OpenUp).
- Benefit from 22 vacation days, exceeding the legal-required standard.
- The option to work from home up to 2 days per week.
- Work remotely from anywhere up to 20 days per year.
- Work in a cosy, modern office equipped with top hardware.
- Choose your preferred device: Windows Laptop or MacBook.
- We cover costs for e-learning courses to support your professional development.
- Enjoy organic fruit baskets, a smoothie bar, quality coffee, mate, and more.
- We are "Certified Family Friendly" and support a healthy balance between work, family, and private life.
- Be part of an agile organization where your ideas matter and you have the opportunity to take charge.
About us
NFON who?
We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.
What we do…
As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.
How & why we do it
Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
Diversity is at our core.
NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.
