Career Opportunities at Earlybird Portfolio Companies

Are you seeking a new challenge at a growing startup where you can truly make a difference, take ownership, help build a function and change the world of tomorrow for the better? Below you'll find open jobs from the entire #EBCVGang. We are also hiring at Earlybird! If you want to work with us, please send us your application.

Associate Customer Support



Customer Service
Sofia, Bulgaria
Posted on Friday, May 26, 2023

Company Mission

Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the Role

Providing our customers with the best support in using our products is fundamental to our success. Based onsite in our Sofia office, our customer support team work to accomplish this goal by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. A strong proactive attitude is a must, natural curiosity and excellent communication skills are fundamental for all positions within support.

What you will do:


  • Learn about providing outstanding customer service in a fast-growing Fintech
  • Learn about Customer Support and Customer Relationship


  • Tracking our physical cards’ delivery
  • Inform clients about delays in deliveries
  • Proactively engage with customers for failed bank transfers and failed card transaction
  • Handle first-level customer inquiries
  • Participate in team meetings and provide feedback about proactive support and card delivery updates
  • Help with documentation of the Support Playbooks
  • Help with organizing and creating macros for the support team
  • Create screenshots for enhancing process documentation


  • A team player with a positive attitude is essential.
  • Self-motivated, strong initiative and interpersonal skills
  • Customer-focused, and able to work in a team
  • Strong written communication and note-taking skills
  • Fluent in English
  • Please provide a cover letter

Preferred Skills

  • Second language German or Spanish is plus
  • Experience in a customer-facing office environment
  • Student currently pursuing a degree in a business, technical-or finance-related fields

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.