Career Opportunities at Earlybird Portfolio Companies

Are you seeking a new challenge at a growing startup where you can truly make a difference, take ownership, help build a function and change the world of tomorrow for the better? Below you'll find open jobs from the entire #EBVCGang. We are also hiring at Earlybird! If you want to work with us, please send us your application.

Customer Success Manager EU



Customer Service, Sales & Business Development
Sofia, Bulgaria
Posted on Tuesday, August 22, 2023

Company Mission

Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the role

At Payhawk, we are looking for an experienced and enthusiastic Customer Success Manager to join our growing team. In this role, you will be responsible for ensuring our customers are successful in using our product, achieving their goals, and driving long-term retention and expansion.


  • Proactively engage with customers to drive product adoption, satisfaction, and value realization
  • Develop and maintain strong relationships with customers to become a trusted advisor and advocate for their needs
  • Identify and escalate potential customer issues to the appropriate team for timely resolution
  • Work closely with the implementations team during onboarding and setup to ensure a smooth customer experience
  • Collaborate with the customer support team to address any customer issues or concerns
  • Provide regular customer feedback to the product team to drive product improvements and enhancements
  • Collaborate with the solutions engineering team to address more complex integration and configuration topics
  • Drive customer retention and expansion through upsell and cross-sell opportunities.


  • 2+ years of experience in customer success or account management
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Proactive, self-starter with a track record of success
  • Ability to work in a fast-paced, dynamic environment

Company Benefits

  • 30 days holiday paid leave, plus bank holidays
  • Competitive compensation package
  • Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia)
  • Flexible working hours and opportunity to work from home
  • Regular team-wide events
  • Opportunity to use the Payhawk product with monthly travel allowance.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.