sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Manager, Operations Excellence to help us on our journey to revolutionise road freight logistics. You would join our “Operations Program & Innovation” department, based out of the Milan office and will report to the Operations Programs & Innovation Director.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

About The Role

As a Manager, Operations Excellence you’ll work on crucial activities which contribute to the execution of the department vision and strategies by identifying and driving quality, productivity and continuous improvement. You will be responsible for coordinating and supervising the team's activities while ensuring the accurate and timely entry of order data from our clients into our system. This role involves managing various data entry methods, including APIs, automations, and manual uploads. Your primary focus will be on supporting and optimising processes to ensure operational efficiency, internal operations support and external stakeholders (shippers and carriers) satisfaction.

IN THIS ROLE YOU WILL:

• Manage the team by overseeing order ingestion/entry, order status, adjustments and product availability as well as strategic management of all order management processes;
• Oversee the entire order management process, from order placement to fulfilment and delivery, ensuring accuracy, timeliness, and adherence to quality standards;
• Manage duties and responsibilities as required to support operational issues during peak seasons;
• Enforce stringent quality control procedures to ensure the accuracy and completeness of entered data and produce regular reports to monitor team’s performance and data accuracy using business intelligence tools;
• Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless coordination and alignment of order management activities;
• Drive continuous improvement initiatives to enhance order management systems, technologies, and tools, and recommend process enhancements or system upgrades as necessary;
• Monitor order-related customer feedback and complaints, promptly addressing issues and implementing corrective actions to improve overall customer satisfaction;
• Develop and deliver comprehensive training programs to enhance the skills and knowledge of team members and ensure their proficiency in order management processes, providing guidance, coaching, and support to ensure high performance and professional growth.

PREFERABLY YOU HAVE:

• Master degree in economics, statistics, engineering and equivalent fields or comparable work experience;
• 5+ years professional experience in operations, operations excellence, operations analysis, project management with a history of success working within logistics companies, consulting firms and/or scale ups
• 2+ years in managing teams of 3+ people
• Strong experience in data analysis and visualisation tools such as SQL, Tableu,PowerBi, Looker to support critical decisions and translating them into actionable insights;
• Experience in working in high-growth and rapidly scaling environments and overcoming the challenges that these bring;
• Great coordination and presenting skills, which facilitate collaboration and partnership;
• Previous experience in transport and warehouse logistics highly preferred;
• Excellent verbal and written communication skills, both in Italian and English;
• Ability to work independently with G-Suite and MS Office (Excel & PowerPoint proficient).
• A proactive and self-starter approach with good organisational and interpersonal skills;
• Great team working attitude.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture PM company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalisation of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

What You Can Expect

At sennder, we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.

• A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
• When in the office: unlimited snacks, drinks, and fruits.

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us at ta@sennder.com. We do not accept applications via email or LinkedIn.