Our fast-growing Technology startup sennder Italia is looking for a Team Lead, Operations Quality to join our “Operations Programs” department. The role is based out of the Milan office and will report to the Manager, Operations Programs. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

The Team Lead, Operations Quality is here to have a key role in the Operations Programs department and drive the overall strategic orientation of the company by analyzing and identifying opportunities and best practices to support our rapid growth. In this role you will focus on KPI and penalties management, with a general overview of the Operations Programs department working closely to your Manager, Operations Quality and your peers.

sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain.

sennder Italia is a Joint Venture company between sennder GmbH and Poste Italiane. Our company matches the digital and innovative soul focus on technologies and digitalization of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

IN THIS ROLE YOU WILL:

• Focus on Network Quality Improvements defining and executing strategies to enhance network quality, ensuring optimal performance for our shippers, constantly reducing operational inefficiencies
• Analyze complex business problems to identify the root causes of issues related to network quality and operational performance, recommending corrective actions to carrier managers and account managers to address these challenges effectively
• Continuously monitor and evaluate the performance of key operational metrics and generate performance reports. These reports will be used in presentations to senior management to provide insights into the company's operational health
• Build, implement, and monitor periodic internal and external Key Performance Indicator (KPI) reports. These reports will serve as essential tools for tracking progress, setting benchmarks, and ensuring alignment with company goals
• Create and optimize processes that facilitate the identification and resolution of operational issues. Streamline workflows to enhance operational efficiency and reduce errors activating ad-hoc projects
• Collaborate closely with internal departments, including Operations, Sales, Operations Excellence, and Program Management, to ensure alignment and synchronization of operational goals and initiatives
• Develop and maintain strong relationships with key internal and external stakeholders, such as shippers, partners and suppliers
• Lead and manage a team of operations quality specialists, providing guidance, mentorship, and support. Set clear performance expectations, conduct regular performance reviews, and ensure the team's professional development

PREFERABLY YOU ARE:

• Graduated in business, statistics or engineering field;
• 3+ years experienced in Operations Management, Quality and Performance management, Management/Strategic Consultant or similar;
• Preferably experienced in transport/logistic industries;
• An excellent verbal and written communicator, both in Italian and English;
• Able to work independently with G-Suite, MS Office (Excel, Word, PowerPoint). SQL skills are highly preferred;
• Strong in running analyses independently and translating them into actionable insights;
• A great team player and you managed small teams;
• An extremely proactive and self-starter person with good organizational, interpersonal skills and team spirit;
• A fast learner with an adaptive mindset.

WHAT YOU CAN EXPECT:

• A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities;
• An international team of 1000+ people with 65+ nationalities spread across 7 country offices with English as our company language;
• A quarterly feedback and review process for personal development.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager. One week of sennder Academy for your onboarding and full access to sennder Learning platform.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• When in office: unlimited snacks, drinks, and fruits.
• Gym in the office
• Ticket Restaurant and a welfare program
• Compliance with COVID-19 restrictions when required with remote interviews and onboarding.
• Remote working policy
• After the first year you will have the possibility to access to sennUP, our high potential development program

At sennder Italia we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.