Stage Quality Operations Analyst

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.

We are a growing team looking for a Quality Operations Analyst Intern in the Operations Program & Innovation department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

WHAT YOU WILL DO …

As a Quality Operations Analyst Intern, you will play a crucial role in enhancing real-time visibility and driving advancements in tracking technologies. You will support the management of the "Service Quality and Visibility Program," collaborating with various stakeholders to develop processes aimed at delivering high-quality services to our carriers and shippers. Additionally, you will assist in leading projects focused on visibility and service quality improvements to meet company objectives.

In this role, you will …

• Assist in managing the "Service Quality and Visibility Program," working closely with internal and external stakeholders.
• Support the execution of projects aimed at improving our services, contributing to the achievement of company goals.
• Assist in the preparation of ad hoc analyses, forecasts, reports, and presentations for senior leadership, providing insights into the effectiveness of outputs.
• Aid in building, managing, and maintaining performance reports and dashboards related to key metrics such as GPS coverage, Perfect Service Shipment, and On-Time Performances.
• Collaborate with the Product Team to contribute ideas for new solutions, enhancements to existing ones, and draft business requirement documents.
• Assist in monitoring and enhancing GPS integration processes of carriers regularly.
• Support daily interactions with third-party service providers to enhance real-time visibility.
• Serve as a primary point of contact for Operations Teams regarding visibility and service quality matters.

WHAT WE ARE LOOKING FOR …

• Bachelor's degree in engineering, business, statistics, or a related field.
• At least 1 year of experience in operations management, quality management, performance management, consulting, or similar roles.
• Preferred experience in the transportation/logistics industry or familiarity with supply chain visibility concepts.
• Proficiency in G-suite and MS Office; SQL skills are a plus.
• Excellent verbal and written communication skills in both Italian and English.
• Demonstrated ability to work independently and proactively.
• Strong analytical skills and a data-driven mindset.
• Fast learner with a collaborative approach to teamwork.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

WHAT YOU CAN EXPECT…

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site.

• Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.
• Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
• Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys.
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.
• Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work.
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.
• For the Milan office we offer: free on-site gym!
• Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.