Program Analyst - Operations Quality & Performance
sennder
IT, Operations, Quality Assurance
Metropolitan City of Milan, Italy
Posted on May 6, 2026
Program Analyst – Operations Quality & Performance
Milan, Italy
Program Management
Hybrid
Full-time
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for a Program Analyst – Operations Quality & Performance to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.
WHAT YOU WILL DO …
- Deploy quality standards through data and documents acquisition, verification and monitoring through CRM and other internal and external tools;
- Collaborate with and support internal and external stakeholders on a daily basis, to improve processes, automation and feedback implementation, and drive new initiatives to meet and exceed business requirements.
- Work cross-functionally with the senior quality managers and operations teams to ensure access to data and insights, managing deadlines in a timely and organized manner;
- Analyze data and reporting, create and execute various projects and keep stakeholders up to date; create reports, dashboards, and scripts/automations using Google Suite and Microsoft Office;
- Own key performance quality metrics and support in the creation of quarterly roadmaps that optimizes execution and quality standards;
- Document SOPs (Standard Operational Procedures) and take proactive steps to ensure that best practices are shared across all departments, and effectively communicate through presentations and workshops.
- Ensure compliance with transport regulations and standards by verifying carrier documentation (e.g. onboard documents and required certifications), supporting adherence to applicable legal and operational requirements.
WHAT WE ARE LOOKING FOR …
- Skilled in data management;
- Highly analytical;
- Good at communicating and presenting;
- A fast learner;
- Required: advanced computer skills (MS Office: Excel, PowerPoint and Google Suite)
- Considered a plus: knowledge of data analysis and visualization tools such as SQL, Looker, and Power BI
- Fluent in Italian, with a very good English level;
- Graduated either in Engineering Management or Economics;
- Knowledgeable about operations and supply chain management fundamentals (logistics, forecasting, planning, optimization), either gained through work experience or through academic education (graduate degree).
WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.
ABOUT sennder Italia sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here.
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Req ID: R7381
