MS Dynamics 365 Consultant (Customer Insights - Journeys)
Customer Service
New York, NY, USA · Remote
USD 120k-145k / year + Equity
We are seeking an experienced Marketing Automation Consultant to lead a high-priority marketing technology transformation for a prominent Investment Management client based in Texas.
The client is transitioning from a legacy, homegrown solution to a modern, enterprise-grade marketing suite. Having recently completed a successful Proof of Concept (PoC) with Microsoft Dynamics 365 Customer Insights - Journeys (CIJ), they now require a strategic consultant to guide them through tool evaluation, integration design, and best-practice implementation.
In this role, you will act as a trusted advisor, bridging the gap between business objectives and technical execution while positioning EPAM as a strategic, long-term delivery partner.
Req# 1014134076
- Strategic Assessment: Evaluate the client's current sales and marketing automation processes. Identify gaps in journey management, campaign execution, consent/subscription management, and third-party integrations
- Tool Advisory: Guide the client through the marketing automation platform evaluation and selection process, with a primary focus on MS Dynamics 365 Customer Insights - Journeys
- Best Practices & Compliance: Provide expert-level guidance on marketing automation best practices, including sophisticated campaign design, customer journey mapping, and strict compliance with data privacy regulations
- Architecture & Integration: Develop and present robust recommendations for tool implementation, data integration strategies (CRM, analytics, and enterprise systems), and change management
- Stakeholder Management: Collaborate closely with key client stakeholders to translate high-level business goals into actionable, structured technical requirements
- Enablement & Adoption: Support the client's internal teams through the transition to ensure seamless tool adoption and measurable business outcomes
- Must have active, hands-on experience with Microsoft Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) within the last two (2) years. Applications without this demonstrated experience cannot be considered
- Industry Experience: Proven experience advising on and implementing marketing automation tools, ideally within the Investment Management, Wealth Management, or Financial Services sectors
- Technical Expertise: Hands-on command of campaign management, multi-channel customer journey orchestration, and complex consent/subscription/preference management
- Integration Skills: Experience integrating marketing automation platforms with broader enterprise systems (such as Salesforce, Dynamics 365 CRM, data warehouses, and analytics suites)
- Consulting & Leadership: Exceptional communication and presentation skills, with a proven ability to manage senior stakeholders, build trust, and deliver actionable, strategic insights
- Problem Solving: A consultative mindset with the ability to translate complex business problems into clear technical roadmaps
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
- Paid Holidays - nine (9) total per year
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
For remote work in New York City only.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $120,000 - $145,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
