Lead Application Support Analyst
IT, Customer Service
newtown, pa, usa
We are seeking an experienced Lead Application Support Analyst to act as a subject matter expert within Software, System, and Test Engineering.
You will work in Newtown, PA and various long-term unanticipated worksites throughout the U.S.
- Responsible for supporting software applications development
- Design, deploy, and enhance defined ITIL Technical management and Service management practices in the team as well as across several teams
- Create high-quality design, technical, and project documentation including documentation of code
- Write high-quality issue investigations and solution documentation
- Process incidents and services requests, initiate and formalize changes ensuring proper authorization
- Utilize different software development methodologies, processes, techniques, and quality planning methods in all phases of work
- Facilitate effective communication between customers, offshore and onshore technical team
- 4 years of employment experience in the job offered (Lead Application Support Analyst), Application Support Analyst, Software Engineer, Computer Systems Analyst, Technical Support Engineer, Build Engineer, Systems Engineer, Software Maintenance Engineer, or closely related occupation
- Experience monitoring at least one of the following operational platforms: ServiceNow, PagerDuty, Opsgenie, Dynatrace, Data Dog, or New Relic to reflect requirements into actionable tasks for Maintenance Support and Development teams
- Utilizing at least one of the following cloud services: AWS, Azure, or GCP
- Utilize at least one of the following programming languages: SQL, Python, Bash, or PowerShell alongside at least one of the following orchestration technologies: Nomad, Docker, or Kubernetes to take overall responsibility for product software development, integration, and operational maintenance and support
- Employing Agile methodology and SDLC in all phases of work
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM
Applications will be accepted on a rolling basis.
