Your Mission
In the role of Operations Manager (Maintenance), you ensure the reliable operation and technical performance of our public charging network in the Netherlands. To that end, you will develop, maintain and coordinate the ecosystem required to ensure timely compliance with our concession agreements across the country. You will work closely with hardware suppliers, maintenance partners, and internal teams to resolve technical issues quickly and proactively. You also get the opportunity to take the lead in large-scale maintenance, hardware upgrades and replacement projects. For maintenance, safety and concession standards you are the main focal point for municipalities and grid operators. You will become part of the Dutch Market Unit and play a pivotal in the further growth of our business in the country.
Responsibilities
- Develop and strengthen the local partner ecosystem(maintenance, replacements, safety and compliance)
- Implement and maintain tools and processes to ensure best-in-class availability and service quality for existing charge points
- Support the technical preparation of future roll-out, migration, and maintenance projects
- Lead investigations of faults and malfunctions through to resolution
- Serve as the primary contact for municipalities regarding operational concerns and requests.
- Become the local focal point for hardware suppliers
- Monitor partner compliance with Service Level Agreements and other contractual obligations
- Ensure adherence to safety standards (e.g. NEN3140) and Concession Agreements with municipalities
- Act as the main point of contact for all operational matters in the Netherlands and provide regular reporting to ubitricity HQ
