Upvest, founded in 2017, enables any financial institution to offer great investment experiences to its customers. Upvest is an investment firm regulated by the German supervision authority (BaFin). The company currently employs 170+ people across Europe with its headquarters based in Berlin, Germany.

The company is backed by the world’s largest venture capital funds and investors including Bessemer Venture Partners, BlackRock, Earlybird, HV Capital, Notion Capital, and ABN Amro Ventures, as well as by renowned fintech entrepreneurs (including Maximilian Tayenthal, founder of N26, and Felix Haas, founder of IDnow).

We’re looking for fintech enthusiasts to join us in creating the financial infrastructure of tomorrow. We’re building the first European Investment API to enable any financial institution offering a wide range of efficient and transparent investment products, such as stocks and ETFs in nominal, portfolio, and fractional form. Our mission and vision is to make investing as easy as spending money.

We’re based in London but are also open to hiring remotely in the UK for this role.

Your mission:

We are seeking an experienced Senior Operations professional to join our motivated team in the UK early on its journey, a team of experts who value innovation, excellence, and shared growth in a results-driven environment.

This role might be 'Lead' or 'Head of Operations' depending on the level of seniority and experience.

In this role, you will be responsible for establishing our UK operational model, training of the operational staff and overseeing the day-to-day operations of our UK entity, including but not limited to.

This role will give you the opportunity to:

• Oversee Upvest’s operational processes in the UK market, ensuring efficiency, compliance, and alignment with local regulations and business objectives

• Review and enhance Upvest’s current operational framework to ensure it is fully adapted and ready for the UK market

• Prepare and train our Operations teams to effectively handle UK market-specific requirements and practices

• Drafting and implementing processes and controls for Individual Savings Accounts (ISA’s) and Self Invested Personal Pension (SIPP’s)

• Work with the CASS Officer and Product team to champion process improvements and automation projects

• Provide support for customer queries, audit processes, and ensure smooth communication with banking partners

• Keep informed of regulatory changes, ensuring full compliance with all applicable laws and regulations in the payments space.

Job requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field

• At least 5 years of relevant experience, with a focus on Financial Services Middle- and Backoffice Operations in the UK market

• Working knowledge of the FCA’s regulations

• Strong investigative and analytical skills; ability to identify errors

• Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders

• Ability to work under pressure and meet deadlines

• Fluent in English - both written and verbal

Why Upvest?

• We're working on solving a hard problem: fixing the European securities financial infrastructure that empowers more people to be able to invest. You have the opportunity to contribute to this change.
• We invest in you. From access to a personal coach, development budget and plenty of opportunities to grow in your role.
• We take hiring seriously with a strong focus on keeping a high bar when interviewing (equally important is that we hire decent people, who are passionate about their craft and helping us achieve our shared mission).
• While we're not quite fully-remote, we are committed to being a flexible employer, as we understand you don't have to be in the office to do your best work.
• We live a culture of empowerment, trust (that we hire the best people and get out of their way) and openness (there's a greater advantage in sharing information than keeping it to ourselves).

Our values:

• Learn and grow. We aim high to shape our future. We give and request honest feedback knowing that we develop together. Progression over Perfection.
• Team first. We make it easy for others. We value our differences and are open to others' opinions. We win and celebrate together! Team over Egos.
• Own the outcome. Whether we win or we lose, we stand together. We are proactive and get the job done. Outcome over Process.
• Tell the story. We always start with the why. We share knowledge to empower others. Transparency over Complexity.

Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees