Company & Role Overview

High blood pressure is the world's most common disease and causes 18M deaths/year. At Hilo by Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians with a deeper understanding of the blood pressure pattern. Before Hilo, it was not possible to monitor cardiovascular health at scale

We are a venture-backed start-up that has raised over $96M from top-tier investors in Europe and the United States. We have developed and brought to market the world's first continuous blood pressure monitor. Our technology is based on 18 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Hilo by Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device under MDR leading to commercial access of approximately 43 countries worldwide.

To strengthen our team and operations, we are looking for a Chief of Staff.

Our Chief of Staff acts as the CEO’s operational right hand - ensuring the company runs efficiently and that priorities are executed with focus and discipline. This role connects strategy with execution, drives cross-functional alignment, and ensures teams deliver against company objectives. It’s both strategic and hands-on, with responsibility for operational cadence, internal communication, and key business processes - including customer service and B2B operations.

We are a hybrid/remote company. Nevertheless, this role requires frequent presence in our office in Nauchâtel, Switzerland. Ideally you’re based in the Neuchatel area or you are willing to travel frequently, if you’re based in another European country.

Core Responsibilities

Company Operations

• Own and optimize the company’s operating rhythm - company and leadership meetings, OKRs, dashboards and board preparation.
• Oversee day-to-day operations, ensuring workflows and systems scale effectively as the company grows.
• Identify and remove bottlenecks, enabling faster, clearer execution across teams.
• Maintain accountability across teams and ensure key initiatives are delivered on time.

Customer Service Operations

• Lead customer support operations to deliver timely, compliant, and effective high quality service.
• Maintain high customer satisfaction (CSAT/NPS) through process and communication improvements.
• Ensure compliance with MDR and ISO 13485 standards.
• Integrate AI-driven tools and automation to scale customer operations efficiently.

B2B Operations

• Oversee operational execution for healthcare and enterprise partners, from onboarding to post-sale support.
• Build scalable systems and processes to manage partner growth, compliance and retention.

Internal Alignment & Communication

• Act as a key connector between the CEO, leadership team, and wider organization - ensuring clarity, cohesion and transparency.
• Support decision - making through structured follow-up, documentation, and reporting.
• Foster a culture of accountability, operational excellence and cross-functional collaboration.

Background & Experience

• 5+ years in operations, consulting, or business management roles.
• Proven success driving execution and alignment across multiple functions
• Strong analytical and organizational skills; adept at managing competing priorities in a fast-paced environment.
• Exceptional communication and project management capabilities
• Experience in a scale-up and investor environment. Experience in Tech, Medtech or Consumer Health is a plus, but not mandatory.
• Fluent in English; German language skills are considered a plus.

Key KPIs

• Execution rate of company OKRs and strategic initiatives.
• On-time delivery of operational and cross-functional initiatives.
• Customer satisfaction (CSAT/NPS) and process efficiency metrics.
• Quality and timeliness of leadership and board deliverables.

What Success Looks Like

• The company runs on a clear, predictable operating rhythm.
• Leadership and teams are aligned, communication flows seamlessly, and accountability is high.
• Operational bottlenecks are identified and resolved quickly.
• Customer satisfaction scores steadily improve. The CEO and leadership team see this role as the beating heart of the company.

• The opportunity to contribute to working with a cutting edge technology that has the power to influence people’s lives

• Competitive salary and equity program.